Account Suspension

Delinquent accounts are automatically suspended when the grace period is exceeded.

Suspension Worker

Runs daily at 02:00 UTC and:

1. Synchronizes the status of delinquent accounts
2. Gets the gracePeriodDays from the dunning configuration (default: 3 days)
3. Finds delinquent accounts with:
   • Stage warning or final
   • Oldest overdue date > grace period
   • Not yet suspended
   • Not recovered
4. For each account:
   • Changes the billing account status to suspended
   • Updates the delinquency stage to suspended
   • Pauses all active subscriptions
   • Sends a suspension notification

Suspension Effects

• Billing account status: suspended
• All active subscriptions are automatically paused
• The suspension reason is recorded (e.g., "Delinquency for X+ days")
• Notification sent to the account holder

Suspension Notification

Type: account_suspended

Available variables:

• Organization name
• Total overdue amount
• Suspension date

Reactivation

Reactivation is done manually after payment is settled:

1. Operator accesses the billing account
2. Clicks "Reactivate"
3. Status returns to active
4. Suspension fields are cleared
5. Paused subscriptions can be resumed individually