Notifications

The notification system sends multichannel communications to customers about important events.

Channels

Channel	Description
email	Sent via SMTP
in_app	Stored in the database for display in the portal
webhook	Sent to the configured endpoint

Notification Types

Subscriptions

• subscription_renewal — Subscription renewed
• subscription_created — New subscription
• subscription_canceled — Subscription canceled

Payments

• payment_succeeded — Payment processed
• payment_failed — Payment failed

Invoices

• invoice_created — Invoice generated
• invoice_overdue — Invoice overdue

Account

• trial_ending — Trial expiring
• plan_changed — Plan changed
• account_suspended — Account suspended
• account_activated — Account reactivated

Portal

• portal_invitation — Portal invitation
• portal_signup_verification — Email verification

Proposals

• proposal_sent — Proposal sent
• proposal_reminder — Proposal reminder
• proposal_expired — Proposal expired
• proposal_accepted — Proposal accepted
• proposal_rejected — Proposal rejected

Notification Status

Status	Description
pending	Awaiting delivery
sent	Sent/queued
delivered	Confirmed as delivered
failed	Delivery failed
read	Read (in_app only)

Preferences

Each billing account can configure preferences per notification type:

• Enable/disable email
• Enable/disable in_app
• Enable/disable webhook

The system checks preferences before sending.

Retry

Failed notifications can be retried manually.

Screenshot

The /dashboard/notifications screen brings together channel configuration (email, in-app, webhook), templates per event, send history with status (sent, delivered, bounced, failed), delivery charts for the period and filters by channel, recipient and notification type.